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How do I reset a password?

You lost your password and cannot access Merchant Back Office?

  1. Go to the login page of your Merchant Back Office: https://secure.lyra.com/portal/
  2. Click on the Forgotten password? link.

    The Forgotten password? window appears.

  3. Enter your login or your e-mail.
  4. Click Submit.
    You will then receive an email with the subject Reset your password - Lyra Collect. This email contains a hypertext link.
  5. Click on the hypertext link to display the Forgot your password? page.
  6. Enter then confirm your new password.
  7. Click Submit.

    Your account has been updated.

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Head Office :

LYRA NETWORK
109, rue de l’innovation
31670 Labège
FRANCE

2.8.1-doc-1.8