You have a question related to fraud, your payments or a technical issue and you want to contact support via Merchant Back Office?

1. Once you are signed in to your Merchant Back Office, click on the question mark icon in the top right corner

   The following window appears.

   

2. If you do need help urgently, you can view the information in the Documentation tab.
   You have access to:

   • A short video presentation of the Merchant Back Office.
   • A link to the Status page that shows the status of the services in real time.
   • A link to the document archive for different solutions.
3. If you need to contact support, use the Support contact tab and use the communication channels available to you.
   
   • Hotline : dial the phone number during the specified days and hours to get help.
   • Technical question : send an e-mail to support-ecommerce@lyra-collect.com.
   • Questions related to your payments and fraud : send an e-mail to operation@lyra-collect.com.

Please remember to mention your customer code (e.g. CLXXX532) in all your e-mails or calls, it will help us identify you more easily.