How to use the advanced risk assessment for manual validation?
To use this feature, the merchant must:
- Opt for the Lyra offer that includes the Advanced risk assessment option.
- Enable a rule whose action modifies the transaction validation mode.
- Sign in to the OpenMage Back Office.
- Go to the Sales > Orders menu.
- When the risk module applies the rule for a transaction, the order status is set to To validate Payment.
- Search for the order and click on View.
- Two buttons will appear: Validate Payment and Deny Payment.
In order details, you can cancel or validate the payment:
Validate the payment
By clicking Validate Payment:
- If you have opted for the Lyra offer with the Web Services option, the transaction status changes to Waiting for capture.
- If you have opted for the Lyra offer without the Web Services option, a message will inform you that the payment must be made via the Lyra Back Office.
- The order status in OpenMage changes to Processing or Payment Review.
- The paid amount is updated.
Refuse the payment
By clicking Deny Payment:
- If you have opted for the Lyra offer with the Web Services option, the transaction status changes to Canceled.
- If you have opted for the Lyra offer without the Web Services option, a message will inform you that the payment must be made via the Lyra Back Office.
- The order status changes to Canceled.
Useful tip if you have opted for the Lyra offer without the Web Services option
If you enable the notification URL for an operation initiated in the Back Office, validating a payment via the Lyra Back Office will automatically update the order status in OpenMage.
