Viewing transaction details
Transactions can be viewed in the Merchant Back Office via the Transactions menu.
To view the details of a transaction:
- Search for the corresponding Franfinance transaction.You can refine the search by:
- using an extended filter for the payment method,
- specifying the payment date or the order number.
- Click on the link in the Order ID column.
The Transaction tab is displayed by default.
The details include:
The payment status:
Status Description Canceled The payment has been canceled by the merchant or abandoned by the buyer. Expired The payment has not been validated by the merchant within the set deadlines. Declined The payment has been refused. Validated The payment has been accepted. - The payment type:
- One-off in case of a payment,
- Refund in case of a refund.
The transaction amount.
The Lyra Collect transaction number.
- The Franfinance transaction number.
The Buyer tab contains data related to the buyer (billing and shipping address) transmitted in your payment request.
The Commission tab indicates the amount of the commission as well as the applied VAT rates.