Making a refund
If you have opted for the MarketPlace offer with LyraCollect, you must use the MarketPlace API to refund your transactions.
To initiate a refund request :
- Display the Transactions tab.
- Select the transaction.
Click on the Filters icon (
) to search for the relevant transaction if it is not on the transactions list. - Display the contextual menu .
Click on the
icon. - Click Refund . The dialog box Request a refund for this transaction appears.
- Enter the amount to be refunded. The amount to refund cannot be greater than the transaction initial amount.
- Click on OK to save your request.
