Check the Instant Payment Notification call
- Make sure that your URL is available online: your shop must not be in maintenance mode.
- Make sure that your notification URL is available without any redirection.
- Check that the Instant Payment Notification URL at the end of payment is populated in the Expert Back Office (see above).
- Make an order on your website and proceed to payment.
- Search for the transaction in the Expert Back Office, then double click it.
- A window will open, go to the Event log tab and click on IPN call.
- In the Complementary information section at the bottom of the window, make sure that the call status is OK-IPN call processed successfully.
If the OK-IPN call processed successfully does not get displayed on the screen, the call has failed.
If the payment gateway is unable to access the URL of your page, an e-mail will be sent to the shop administrator.
It contains:
- The HTTP code of the encountered error
- Parts of error analysis
- Its consequences
- Instructions to resend, from the Expert Back Office, the notification to the URL already specified above