Resending the end of payment notification (IPN)
This functionality allows to manually resend a notification at the end of payment to the notification URL of the shop.
It is useful when the initial notification failed, whichever rule was triggered.
To use this functionality, the merchant must have configured the Instant Payment Notification URL at the end of payment rule.
The Send the Instant Payment Notification option is not available in the context menu if you have not configured the IPN rule or if your user account has not been allowed to perform this action.
- In the transaction table, search for the transaction for which you would like to resend the notification.
- Right-click the transaction and select Send the Instant Payment Notification. If your application becomes available once again, you will see a message confirming that the URL has been successfully executed.
In any case, you can view the result of your action in the event history of the transaction and analyze the error messages if the problem persists.
Characteristics of manual execution
When an IPN is manually executed, some fields will not be sent or will have a different value.
Examples of fields not available/not registered in the database:
Examples of fields sent with different values:
Will be set to BO in case of a manual retry.
The transaction status may differ between the initial call and the retry.