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Configuring the delivery of empty reports

By default, the payment gateway does not send files when they contain no transaction.

However, for technical reasons, the merchant may need to retrieve a file daily. In this case, the gateway can generate a so-called “empty” report that doesn't contain any details record. The other records ("TITRE", "ENTETE" and "FIN") are present in the empty reports.

To enable sending empty reports:

  1. Via the Expert Back Office, go to Settings > Shop > Reports then click on the Chargeback reconciliation report tab.
  2. In the General settings section, check the Generate and send empty reports (PRODUCTION mode only) box.
  3. Click Save.
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