E-mails sent to the buyer
The Expert Back Office allows the merchant to configure e-mails sent to the buyer:
- Confirmation e-mail of recurring payment.
- Payment confirmation e-mail.
- Token creation and/or update confirmation e-mail.
- Pre-notification e-mail of SEPA direct debit to the buyer.
To configure these e-mails:
- From the Expert Back Office, go to the following menu: Settings > Notification rules.
- Select the E-mail sent to the buyer tab.
- Right-click the rule to be modified and select Enable the rule.
- Right-click the rule again and select Manage the rule. The rule management wizard appears.
- Customize the label of the rule and the address to notify in the General settings section. To specify several e-mail addresses, separate them with a semi-colon.
- To customize the e-mail content:
Note:To preview the changes, click Preview the e-mail at the bottom of the dialog box.
- Click on Buyer e-mail settings to view the “default” body of the e-mail provided to all the merchants using the payment gateway.
- Select the tab corresponding to the language that you wish to customize.
- Click on Customize default text values.
- Edit the text of the e-mail.
- Click on Fields to include to display the list of fields available for e-mail customization.
- Select the fields that you wish to include into the e-mail. A detailed summary of the request processing will be added to the body of the e-mail.
- In order to change the events that trigger the notification:
- Click the Rule conditions tab. A condition is composed of a variable, a comparison operator and a reference value.Example: "mode = TEST", "amount exceeding 1000". During the execution of a rule, the value of a variable is retrieved and compared to the reference value.
- Double-click on an existing condition to edit it.
- Click Add to create a new condition. All the conditions must be validated for the rule to be executed.
- Click the Rule conditions tab.
- Click Save.