• France
status page
Demo shops
assistance
FAQContact support
Search
Categories
Tags
Europe (English)
France
Spain
Europe (English)
India
Homepage
Use cases
Create a payment
Create an installment payment
Create a multi-card (split) payment
Create a payment by Alias (Token)
Create a payment link
Create a recurring payment
Manage subscriptions
Manage your transactions (refund, cancel...)
Analyze your reports
API docs
Embedded Form
REST API
Hosted payment
Mobile payment
File exchange
SDD mandates by REST API
Snippets
Payment methods
Plugins
Marketplace
Guides
Merchant Back Office
Back Office Expert
Functional guides

Updating a token

There are two different operations for updating a token:
  • Update buyer details

    This operation allows to update information about the buyer. It also gives the possibility to update the token ID.

  • Replace the payment method

    This operation allows to update the buyer's payment method. It also gives the possibility to update the token ID.

In order to update buyer details
  1. Via Management > Recurring payments, search for the token to update.
  2. Right-click the token.
  3. Click Modify.

  4. Click Update buyer details.

    The token update page appears. Only editable fields are available for input.

  5. Edit the e-mail address, if needed.

  6. Generate a new token if you wish to replace the old one.

  7. Complete or edit the information about the buyer.

    Only editable fields can be updated.

    Certain details such as the buyer’s first and last names that are specified during the creation of a SEPA mandate cannot be changed.

  8. Click the Validate button to save the changes.

In order to replace the payment method
  1. Via Management > Recurring payments, search for the token to update.
  2. Right-click the token.
  3. Click Replace the payment method

    The token update page appears.

  4. Generate a new token if you wish to replace the old one.

  5. Enter the new information about the buyer’s payment method.

    It is possible to replace the details of one payment card with the details of another payment card within the limits of the payment methods supported by the shop.

    However, a card payment method cannot be replaced by an IBAN.

  6. Click the Validate button to save the changes.

The processing of a token update request results in the creation of a VERIFICATION transaction type, visible in the Expert Back Office, that has the following characteristics:
  • its amount is 1.00 EUR or EUR 0.00, if supported by the acquirer,
  • its status is either "Accepted" (vads_trans_status=ACCEPTED) or "Refused" (vads_trans_status=REFUSED),
  • it is never captured and remains in the "Transactions is progress" tab.

 The token will not be updated if the authorization or information request is rejected.

In any case, the merchant will be notified about this update if the Instant Payment Notification URL on an operation coming from the Back Office rule is enabled.

Jobs
Legal
GDPR
25.18-1.11