Viewing payment attempt details
The Multiple attempts tab contains the transactions corresponding to every payment attempt made by the buyer.
Figure 1. Example of the Multiple attempts tab ![](/content/lyradoc/en/collect/back-office/expert/transaction-management/skm1586330782632.png)
![](/content/lyradoc/en/collect/back-office/expert/transaction-management/skm1586330782632.png)
This tab is only displayed if the buyer has made at least 2 payment attempts.
See the chapter Configuring the additional number of attempts to configure the authorized number of attempts.
The Multiple attempts tab contains the following information:
- The amount of the order,
- The number of attempts made,
- The final payment status,
- The list of attempts and their details:
- the payment date,
- the type of used payment method,
- the number of the used card or account,
- the payment status,
- the refusal reason (3D Secure or Risk assessment).
The highlighted line indicates which attempt you are currently looking at.
Double-clicking an attempt opens the details of the associated transaction.