Customizing the body of the message to be sent

The merchant has the option to change the subject and body of the message containing the payment link.

The default message is:

Hello, here is a payment order of %amount% valid until %end_date%. To pay, click on %url%

It contains variables surrounded by two “%” that allow to dynamically display the associated values (e.g. %amount%).

The table below lists the available variables:

Variables Description Required
%reference% Payment order reference

Corresponds to the field Reference

of the Order details section.
No
%amount%

Amount to be paid

Corresponds to the Amount field of the Order details section.
No
%start_date% The date of payment order creation.

Note:

When editing a payment order, this variable is set to the creation date registered at the time of the creation. This value cannot be edited.

No
%end_date% Link expiration date.

Corresponds to the field Exp. date

of the Order details section.
No
%shop_name%

Shop name defined in the shop configuration.

No
%url% Payment link.

This link indicates:

  • The payment amount
  • The expiration date of the payment order (if provided)

A click on the link allows to access the payment page.

Note:

If the %url% variable is not included in the body of the message, the payment link will be automatically inserted at the end of the message.

Yes
%shop_contact% E-mail address to contact in case an issue occurs.
The e-mail address corresponds to:
  • The e-mail address of the shop administrator, if you specified it when the shop was registered.
  • Otherwise, the e-mail address of the shop administrator.

The e-mail address of the shop administrator can be changed via the Expert Back Office (Settings > Shop > Configuration).

No
%shop_url% URL of the merchant website that is defined in the shop configuration. No

Example of using variables for customizing the message:
Hello, here is a payment order of %amount% valid until %end_date%. 
To pay, click on %url%
If you encounter any difficulties, contact %shop_contact%.
If you want to access the online shop: %shop_url%