Configuring the delivery of empty reports
By default, the payment gateway does not send files when they contain no transaction.
However, for technical reasons, the merchant may need to retrieve a file daily. In this case, the gateway can generate a so-called “empty” report that doesn't contain any details record. The other records ("TITRE", "ENTETE" and "FIN") are present in the empty reports.
To enable sending empty reports:
- In your Expert Back Office, open the Settings > Shop > Reports menu then click on the Transactions report tab.
- In General Settings, tick the Send empty reports box (PRODUCTION mode only).
- Click Save.