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Using risk assessment

Prerequisites:

For using risk management with OpenMage, you must:

  • Sign up for the Lyra offer that includes the Risk assessment option.
  • Configure an informational control according to one of the criteria available in the Expert Back Office.

To avoid alerting the buyers, the order status displayed on the OpenMage side is “Processing”.

  1. Sign into the OpenMage Back Office.
  2. Go to Sales > Orders.
  3. When a transaction triggers informational control, the order status changes to Suspected Fraud.
  4. Search for the order and click View.
  5. Two buttons will appear: Accept Payment and Deny Payment.

Accept the payment

When you click Accept Payment, the order status changes to Processing or Payment Review.

Refuse the payment

When you click Deny Payment, the order status changes to Canceled.

If your shop has an offer that includes Web Services, the order will be automatically canceled. Otherwise, a cancellation has to also be made via the Lyra Back Office.

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