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Creating a custom notification rule

In addition to the default notification rules available in your Expert Back Office, it is possible to add custom notification rules.

An action will be triggered based on the desired event(s).

Via the menu: Settings > Notification rules menu.

  1. Click on Create a rule button at the bottom left side of the screen.
  2. Select Advanced notification.

    The notification rule creation wizard guides you step by step through the process of choosing your notification type and configuring the necessary parameters, until the activation.

    For example, you can:
    • Create a notification of “Instant Payment Notification” type
    • Create a notification of “Refund” type
    • Create a notification of “SMS sent to the merchant” type
    • Create a notification of “SMS sent to the buyer” type
    • Create a notification of “E-mail sent to the merchant” type
    • Create a notification of “E-mail sent to the buyer” type
    • Create a notification of “WhatsApp message sent to the merchant” type

    For each of these custom notifications, a detailed procedure is available in the Creating a custom notification rule section of the user manual: Notification center.

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