Default notifications
The payment gateway is equipped with a notification center.
Several notification types have been configured by default. Some notifications are enabled and sent by default to the merchant’s e-mail address, while others need to be enabled by you.
The payment gateway also notifies you of certain actions, but lets you create your own notification rules and choose the triggering events.
These types of notification are detailed in the chapters below. A summary is provided in this table for a quick overview of e-mails sent.
| Notification | E-mail address notified | E-mail address notified in copy (Cc) |
|---|---|---|
| Instant Payment Notification call in case of malfunction | E-mail manager shop and/or bien E-mail configured in a custom notification rule | N/A |
| E-mail sent to merchant (creation, modification, cancellation of buyer alias) | E-mail manager shop | N/A |
| E-mail sent to merchant (confirmation of payment, due date paid, refund) | E-mail manager shop | N/A |
| E-mail while creating shop | E-mail manager shop | Company Admin contact e-mail |
| E-mail during the (re)generation of the production key of the shop | E-mail manager shop | Company Admin contact e-mail |
| E-mail while enabling 3D Secure | E-mail manager shop | N/A |
| E-mail sent by a buyer in the event of a problem with a payment order | E-mail manager shop | N/A |
| Copy of a payment order by e-mail if the manager's address is checked when creating the order | N/A | E-mail manager shop |
| E-mail in case of Request for shifting the data collection form to production mode | E-mail of the merchant’s sales contact | N/A |
| E-mail from Shift the data collection form to production mode | Company Admin contact e-mail | N/A |
| E-mail from Confirmation of shifting the data collection form to production mode | Company Admin contact e-mail | N/A |
| E-mail containing data consistency reports | Company Admin contact e-mail | N/A |
| E-mail containing detailed invoices of shop | Company Admin contact e-mail | N/A |
| E-mail in the form of a newsletter to the merchant | Company Admin contact e-mail | E-mail manager shop |
| E-mail in case of incidents on the payment gateway | Contact e-mail address(es) in case of an incident | N/A |
| E-mail account creation/modification including a login | E-mail of the buyer connected to Expert Back Office | N/A |
| E-mail in case of creation/modification of a SFTP account | E-mail of the buyer connected to Expert Back Office | N/A |
| E-mails with shop production logs | E-mail(s) provided by the merchant to the payment gateway | N/A |
