• France
status page
Demo shops
assistance
FAQContact support
Search
Categories
Tags
Europe (English)
France
Spain
Europe (English)
India
Homepage
Use cases
Create a payment
Create an installment payment
Create a multi-card (split) payment
Create a payment by Alias (Token)
Create a payment link
Create a recurring payment
Manage subscriptions
Manage your transactions (refund, cancel...)
Analyze your reports
API docs
Embedded Form
REST API
Hosted payment
Mobile payment
File exchange
SDD mandates by REST API
Snippets
Payment methods
Plugins
Marketplace
Guides
Merchant Back Office
Back Office Expert
Functional guides

When do chargebacks occur?

If the cardholder objects to a transaction, the cardholder’s bank will issue an chargeback which will be transmitted to Lyra Collect.

A chargeback occurs when an accepted transaction is disputed by the buyer via his or her bank (stolen card, damaged product, non-receipt of a product, etc.).

Jobs
Legal
GDPR
25.22-1.11