How do I reset a password?

You lost your password and cannot access Lyra Collect Back Office?

  1. Go to the login page of your Lyra Collect Back Office: https://secure.lyra.com/portal/
  2. Click on the Forgotten password? link.

    The Forgotten password? window appears.

  3. Enter your login or your e-mail.
  4. Click Submit.
    You will then receive an email with the subject Reset your password - Lyra Collect. This email contains a hypertext link.
  5. Click on the hypertext link to display the Forgot your password? page.
  6. Enter then confirm your new password.
  7. Click Submit.

    Your account has been updated.