How to use the advanced risk assessment for manual validation?

The merchant must:

  • Opt for the Lyra Collect offer that includes the Advanced risk assessment option.
  • Enable a rule whose action modifies the transaction validation mode.

When the risk module applies the rule for a transaction, the order status is set to To validate payment.

In the order details view, the merchant can cancel or validate the payment:

Validate the payment

Click Validate Payment:

  • If you have opted for the Lyra Collect offer with the Web Services option, the transaction status changes to Waiting for capture
  • If you have opted for the Lyra Collect offer without the Web Services option, a message will inform you that the payment must be validated via the Lyra Collect Back Office.
  • The order status changes to Processing
  • The paid amount is updated

Refuse the payment

Click Deny Payment:

  • If you have opted for the Lyra Collect offer with the Web Services option, the transaction status changes to Canceled
  • If you have opted for the Lyra Collect offer without the Web Services option, a message will inform you that the payment must be canceled in the Lyra Collect Back Office.
  • The order status changes to Canceled

Here is a tip if you have opted for the Lyra Collect offer without the Web Services option

If you enable the Instant Payment Notification URL on an operation coming from the Back Office, canceling or validating a payment in the Lyra Collect Back Office will automatically update the order status in Magento.