How to use the risk assessment?
The merchant must:
- Sign up for the Lyra Collect offer that includes the “risk assessment” option.
- Configure an informational control according to one of the criteria available in their Lyra Collect Back Office.
When a transaction triggers informational control, the order status changes to Suspected Fraud .
To avoid alerting the buyers, the order status displayed on the front end side will be " Processing ".
In the order details view, the merchant can accept or reject the payment:
Accept the payment
The order status changes to Processing .
We recommend merchants to perform this action only if the transaction status is Waiting for capture .
If the transaction has not yet been validated by the bank (in case of deferred payment - the transaction status is Waiting for authorization ), the merchant must not update the order status.
Refuse the payment
The order status changes to Canceled .
A message indicates to the merchant that he or she must cancel the payment via the Lyra Collect Back Office.