FAQ
- Merchant Back Office
- How do I sign in to my Merchant Back Office for the first time?
- How do I reset a password?
- How do I change the display language of my Merchant Back Office?
- How do I change the time zone in my Merchant Back Office?
- How to initiate a refund request from your Merchant Back Office?
- How do I view my statements and invoices in Merchant Back Office?
- How to obtain help in Merchant Back Office?
- How to access my Expert Back Office?
- 3D Secure
- What is 3D Secure?
- How does 3D Secure work?
- 3D Secure v1: what are the limitations of this version?
- When will 3D Secure v1 be discontinued?
- What will happen with a 3D Secure v1 transaction?
- 3D Secure v2: is the authentication systematic in the customer journey?
- 3D Secure v2: are all payment transactions concerned?
- 3D Secure v2 allows an exemption from strong authentication for my customers, how can I benefit from it?
- 3D Secure v2: what are its advantages and possibilities?
- How does 3D Secure v2 work until its full deployment?
- How can I check the version of 3D Secure enabled for my MID?
- What can I do to make my merchant website compatible with 3D Secure v2?
- 3D Secure v2: how to increase the frictionless rate?
- Payment modules
- Dolibarr 11.x-12.x
- Ecwid
- GiveWP 2.x
- Magento 1.4-1.9
- How to quickly find the CMS and module versions?
- How to make a payment via the Magento backend?
- How to perform a total/partial refund in Magento?
- How to use the risk assessment?
- How to use the advanced risk assessment for manual validation?
- How can I raise an alert with the advanced risk assessment?
- How to add another payment method?
- Magento 2.x
- OpenMage 19-20
- How to quickly find the CMS and module versions?
- How to create a payment via the OpenMage Back Office?
- How to make a full or partial refund via OpenMage?
- How to validate a payment via OpenMage?
- How to use the risk assessment?
- How to use the advanced risk assessment for manual validation?
- How to add another payment method?
- Prestashop 1.5-1.7
- How to quickly find the CMS and module versions?
- Why do some orders not appear in PrestaShop?
- How to create a payment via the PrestaShop Back Office?
- How to manage the PrestaShop order ID?
- How to perform a refund from the PrestaShop Back Office?
- How do I add the Lyra Collect payment method logo to PrestaShop 1.7?
- How to edit the logo of the Lyra Collect payment method?
- Why does PrestaShop display that the module is not verified during installation?
- Why is the payment method not clickable by the buyer?
- How to resolve my issue with embedded fields in Prestashop 1.6?
- How can I change the order in which the payment methods are displayed to the buyer?
- Why does not Lyra Collect appear among the payment methods?
- How do I customize the payment method title that is displayed to the buyer?
- Why do some orders appear with a few cent difference?
- What does the 22 - CUST_COUNTRY error mean?
- How do I manage delivery to Corsica and overseas France?
- How do I configure the module in multi-shop mode?
- Why are there some invalid fields in the billing address?
- How do I display 500 errors in PrestaShop?
- How to create a support ticket via a Prestashop order?
- How to add another payment method?
- Shopify
- Wix
- WooCommerce 2.x-5.x
- How to quickly find the CMS and module versions?
- How to create a support ticket via a WooCommerce order?
- How to cancel an ongoing subscription via WooCommerce Subscription?
- How to edit the logo of the Lyra payment method?
- How to add another payment method?
- What is the buyer’s journey during a payment?
- How to perform a refund from the WooCommerce Back Office?
- How to create a payment via the WooCommerce Back Office?
- SFTP server
- Lyra SMS
- Payment methods
- Others
