FAQ
- Lyra Collect Back Office
- How to sign in to my Lyra Collect Back Office for the first time?
- How do I reset a password?
- How do I change the display language of my Lyra Collect Back Office?
- How do I change the time zone in my Lyra Collect Back Office?
- How to initiate a refund request from your Lyra Collect Back Office?
- How do I view my statements and invoices in Lyra Collect Back Office?
- How to get help in Lyra Collect Back Office?
- How can I access my Expert Back Office?
- 3D Secure
- What is 3D Secure?
- How does 3D Secure work?
- 3D Secure v1: what are the limitations of the current version?
- 3D Secure v2: is it systematically required during purchases?
- 3D Secure v2: are all payment transactions concerned?
- 3D Secure v2 allows exemptions from strong authentication for my customers, how can I benefit from it?
- 3D Secure v2: what are its advantages and possibilities?
- How does 3D Secure v2 work until its full deployment?
- When will 3D Secure v1 be discontinued?
- 3D Secure v2: how to increase the frictionless rate?
- Payment modules
- Magento 1.4-1.9
- Magento 2.x
- Prestashop 1.5-1.7
- Why do some orders not appear in Prestashop?
- How to manage Prestashop order ID?
- How to perform a refund from Prestashop Back Office?
- How do I add the Lyra Collect payment method logo to PrestaShop 1.7?
- How do I edit the logo of the Lyra Collect payment method?
- Why does Prestashop display that the module is not verified during installation?
- Why is the payment method not clickable by the buyer?
- How can I change the order in which the payment methods are displayed to the buyer?
- Why does not Lyra Collect appear among the payment methods?
- How do I customize the payment method title that is displayed to the buyer?
- Why do some orders appear with a few cent difference?
- What does error 22 - CUST_COUNTRY mean?
- How do I manage delivery to Corsica and overseas France?
- How do I configure the module in multi-shop mode?
- Why are there some invalid fields in the billing address?
- How do I display 500 type errors in Prestashop?
- SFTP server
- Lyra SMS
- How does an electronic meal voucher card work?
- How to transmit the amount of eligible products payable by electronic meal vouchers?
- How to configure Google Analytics?
- Is your question not mentioned in this FAQ?