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In PRODUCTION mode, if your buyer gets an error message such as:

An error occurred during the payment request, please make sure that the posted parameters match the ones specified in the documentation.

It becomes impossible to make the payment and the transaction is definitively lost.

You will receive an e-mail notification containing the form that the gateway was unable to process and the value of the invalid field.

We invite you to check the following reason(s) to resolve the issue:

The format of the field is incorrect.

The vads_payment_src field allows to define the payment source

Possible values are:
Value Description
EC E-commerce: payment made on the payment page.
MOTO MAIL OR TELEPHONE ORDER: payment processed by an operator following a MOTO order.
CC Call center: payment made via a call center.
OTHER Other: payment made via a different source, e.g. Expert Back Office.

Check that the value entered in the form is correct.