error 65

In PRODUCTION mode, if your Buyer gets an error message such as:

An error occurred during the payment request, please make sure that the posted parameters match the ones specified in the documentation.

It becomes impossible to make the payment and the transaction is definitively lost.

You will receive an e-mail notification containing the form that the gateway was unable to process and the value of the invalid field.

We invite you to check the following reason(s) to resolve the issue:

The recurring amount has not been submitted to the payment gateway.

The vads_sub_amount field is a mandatory parameter used for creating a recurring payment. It refers to the amount of installments in case of a recurring payment. It cannot be empty. It must be present and correctly populated in the payment form.

Make sure the recurring amount is submitted to the payment gateway.

The recurring amount submitted to the gateway is equal to ZERO.

Make sure the recurring amount submitted in the form is not equal to ZERO.

Error example

[vads_payment_cards=null] 
[signature=ycA5Do5tNvsnKdc/eP1bj2xa19z9q3iWPy9/rpesfS0=]
[vads_validation_mode=0] 
[vads_sub_desc=RRULE:FREQ=MONTHLY;BYMONTHDAY=10]
[vads_trans_date=20190707100333] 
[vads_cust_country=FR]
[vads_url_return=http://your-shop.com/vads_test/recupvaleur.php?] 
[vads_ctx_mode=TEST]
[vads_page_action=REGISTER_PAY_SUBSCRIBE] 
[vads_action_mode=INTERACTIVE]
[vads_sub_effect_date=20190721] 
[vads_currency=978] 
[vads_version=V2]
[vads_capture_delay=0] 
[vads_trans_id=434134] 
[vads_sub_amount=0]
[vads_amount=10000] 
[vads_cust_email=xxxxxx@myshop.com]
[vads_payment_config=SINGLE] 
[vads_return_mode=GET]
[vads_sub_currency=978] 
[vads_site_id=70258842]		
									

The recurring amount submitted to the gateway is negative.

Make sure the recurring amount submitted in the form is not negative.

Error example

[vads_payment_cards=null] 
[signature=ycA5Do5tNvsnKdc/eP1bj2xa19z9q3iWPy9/rpesfS0=]
[vads_validation_mode=0] 
[vads_sub_desc=RRULE:FREQ=MONTHLY;BYMONTHDAY=10]
[vads_trans_date=20190707100333] 
[vads_cust_country=FR]
[vads_url_return=http://localhost/test/recupvaleur.php?] 
[vads_ctx_mode=TEST]
[vads_page_action=REGISTER_PAY_SUBSCRIBE] 
[vads_action_mode=INTERACTIVE]
[vads_sub_effect_date=20190721] 
[vads_currency=978] 
[vads_version=V2]
[vads_capture_delay=0] 
[vads_trans_id=434134] 
[vads_sub_amount=-2590]
[vads_amount=10000] 
[vads_cust_email=xxxxxx@myshop.com]
[vads_payment_config=SINGLE] 
[vads_return_mode=GET]
[vads_sub_currency=978] 
[vads_site_id=70258842]		
									

The recurring amount contains some non-numeric characters (comma, point, etc.).

The recurring amount must be expressed in the smallest unit of the used currency.

Examples of vads_sub_amount values

For 25.90 EUR, the value to be transmitted is: "2590".

For 25.90 CHF, the value to be transmitted is: "2590".

For 25.90 BRL, the value to be transmitted is: "2590".

For 100 XPF, the value to be transmitted is: "100".

For 100 CLP, the value to be transmitted is: "100".

Error example

[vads_payment_cards=null] 
[signature=ycA5Do5tNvsnKdc/eP1bj2xa19z9q3iWPy9/rpesfS0=]
[vads_validation_mode=0] 
[vads_sub_desc=RRULE:FREQ=MONTHLY;BYMONTHDAY=10]
[vads_trans_date=20190707100333] 
[vads_cust_country=FR]
[vads_url_return=http://localhost/test/recupvaleur.php?] 
[vads_ctx_mode=TEST]
[vads_page_action=REGISTER_PAY_SUBSCRIBE] 
[vads_action_mode=INTERACTIVE]
[vads_sub_effect_date=20190721] 
[vads_currency=978] 
[vads_version=V2]
[vads_capture_delay=0] 
[vads_trans_id=434134] 
[vads_sub_amount=25.90]
[vads_amount=10000] 
[vads_cust_email=xxxxxx@myshop.com]
[vads_payment_config=SINGLE] 
[vads_return_mode=GET]
[vads_sub_currency=978] 
[vads_site_id=70258842]