Making a refund via the Expert Back Office

This payment method supports partial and total refund of a captured transaction.

To perform a refund:

  1. Right click a transaction to refund.
  2. Select Making a refund in the context menu.

    The dialog box Transaction refund appears.

  3. Enter the amount to be refunded.
  4. Click Refund.

    Details of this operation appear.

The refund is put on hold until its validation by the Middle Office.

View your bank reconciliation logs or the refund status in your Expert Back Office.