Viewing transaction details
Transactions can be viewed in the Lyra Collect Back Office via the Transactions menu.
To view the details of a transaction:
- Search for the transaction paid with Edenred electronics vouchers.You can refine the search by:
- using an extended filter for the payment method,
- specifying the payment date or the order number.
- Click on the link in the Order ID column.
The details include:
The payment status:
Status Description Declined The payment has been refused. Validated The payment has been accepted.
- The payment type:
- One-off in the case of a payment totally paid with Edenred.
- Multi-cards when several payment methods were used to pay for the order.
The transaction amount.
The Lyra Collect transaction number.
- The Edenred transaction number.
The Operations tab lists all the transactions associated with the initial transaction.