• France
status page
Demo shops
assistance
FAQContact support
Search
Categories
Tags
Europe (English)
France
Spain
Europe (English)
India
Homepage
Use cases
Create a payment
Create an installment payment
Create a multi-card (split) payment
Create a payment by Alias (Token)
Create a payment link
Create a recurring payment
Manage subscriptions
Manage your transactions (refund, cancel...)
Analyze your reports
API docs
Embedded Form
REST API
Hosted payment
Mobile payment
File exchange
SDD mandates by REST API
Snippets
Payment methods
Plugins
Marketplace
Guides
Merchant Back Office
Back Office Expert
Functional guides

Offering additional payment attempts

When a payment is refused, you have the possibility to offer the buyer to make another attempt with another payment method or to re-enter their data in case of a data entry error.

The number of additional attempts can be configured via the Expert Back Office:

  1. Go to Settings > Shop, then click on the name of the shop for which the configuration must be changed.
  2. Select Configuration.
  3. Enter the authorized number of additional attempts in case of a rejected payment.

    If you configure 2 additional attempts, the buyer will be able to make 3 payment attempts in total.

  4. If you wish, you can configure an IPN that will be sent upon each rejected attempt by checking Instant Payment Notification URL on a declined attempt.
  5. Click Save.

 Additional attempts are not offered:
  • If the payment is an installment payment,

Jobs
Legal
GDPR
2.85.0-doc-1.11