Setting up notifications in case of abandoned or canceled payments

The payment gateway can systematically notify the merchant website:
  • When the buyer abandons/cancels a payment - via the Cancel and return to shop button.
  • When the buyer has not completed the payment and the payment session has expired.

    The maximum length of a payment session is 10 minutes.

To set up this notification:

  1. Right-click Instant Payment Notification URL on cancellation.
  2. Select Manage the rule.
  3. Enter the following URL in the fields URL to call in TEST mode and URL to call in PRODUCTION mode.:
  4. Enter the E-mail address(es) to notify in case of failure.
  5. To specify several e-mail addresses, separate them with a semi-colon.
  6. Set up the parameters for Automatic retry in case of failure.
    This option allows to automatically send notifications to the merchant website in case of failure (up to 4 times).
  7. Save the modifications.
If the payment gateway is unable to access the URL of your page, an e-mail will be sent to the shop administrator.

It contains:

  • The HTTP code of the encountered error
  • Parts of error analysis
  • Its consequences
  • Instructions to resend from the Expert Back Office the notification to the URL already specified above.