Understanding and following up on the evolution of the enrollment request
At this stage, our sales and compliance department validates the transmitted information and documents. If necessary, they may contact you for clarification or additional information. You can then attach new documents to the request.
If this is not the case, or if you are unsure whether a webhook has been received, you can still interrogate the corresponding resources and retrieve the latest status.
- For the enrollment request: GET /registrations/{registration_uuid} registrations_read
- For tracking the document statuses: GET /registrations/{registration_uuid}/documents registration_documents_list
If the information transmitted is valid, the documents will each successively take the VALIDATED status, then the status of the registration will change to SUCCEEDED.
However, it is possible that one of the transmitted documents is rejected ( REJECTED) or marked as expired ( EXPIRED). If it concerns one of the mandatory documents, the enrollment request status will return to CREATED. In this case, the request registration cycle must be repeated:
- submission of a new corrective document
- change of the enrollment request status to AWAITING_SUBMISSION
- follow-up of the new submission
It is also possible that the enrollment request itself is rejected ( FAILED). We recommend that you contact the sales department via our support team to find out why. The enrollment request status will revert to CREATED as soon as you update it, and you can resume the request submission process.
