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Duplicating a transaction

This operation allows to create a new transaction with the exact same characteristics as the transaction that was used for duplication.

A duplicated transaction can be duplicated itself.

During duplication of a transaction, a new authorization request is made with the card number that corresponds to the original transaction.

A transaction must have one of the following statuses to be able to be duplicated:
  • Declined
  • Expired

The duplication of refused transactions made with Mastercard cards (Mastercard, Maestro, Mastercard Debit) is forbidden when one of the following reasons are mentioned:

  • 04 - Please hold card
  • 14 - Invalid cardholder number
  • 15 - Unknown card issuer
  • 41 - Lost card
  • 43 - Stolen card
  • 54 - Exp. date of the card passed

In order to duplicate a transaction via the Merchant Back Office:

  1. Display the Transactions tab.
  2. Select the transaction.

    Click on the Filters icon () to search for the relevant transaction if it is not on the transactions list.

  3. Display the contextual menu.

    The menu is accessible via the icon.

  4. Click Duplicate.
  5. Click on OK to save your request.
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