Setting up notifications
The Expert Back Office provides several types of notifications:
- Instant Payment Notification URL call
- E-mail sent to the merchant
- E-mail sent to the buyer
- SMS sent to the merchant
- SMS sent to the buyer
The notification is sent according to the event that takes place (payment accepted, abandonment by the buyer, cancellation by the merchant, etc.).
Instant Payment Notification URL call-type notifications are the most important. They are the only reliable way for the merchant website to obtain the payment result.
Instant Payment Notification URL failed
If the platform is unable to reach your URL, it sends an e-mail to the specified address.
This e-mail contains:
- the HTTP code of the encountered;
- Parts of analysis depending on the error;
- the consequences of error;
- instructions via the Expert Back Office to resend the request to the previously defined URL.
Access to notification rules management
- Go to the following menu Settings > Notification rules.
