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Managing chargebacks

If a problem occurs following a direct debit, your bank will return a code stating the reason for rejection.

The payment gateway regularly retrieves information and presents it to you in the Expert Back Office and in the chargeback logs (the reason appears in the UNPAID_CODE field). For more information on this field, see the Description of reporting available in our online document archive.

  • Viewing chargebacks in the Expert Back Office
  • Table of reasons for chargeback
  • Reissuing a direct debit request
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