Perform a full or partial refund via OpenMage
The payment module also allows to partially or fully refund an order.
Orders paid by a gift card or in installments must be refunded directly via the Lyra Back Office.
Orders paid in installments must be refunded directly via the Lyra Back Office.
Prerequisites:
- This feature requires opting for a Lyra Collect offer including the use of Web Services.
- The REST API keys must be configured via the module configuration (General configuration > REST API keys).
Making a refund:
- Sign in to the OpenMage Back Office.
- Go to the Sales> Invoices menu.
- Search for the order to be refunded, then click View.
- Then click the Refund button.
- Enter the number of items and the amount for the refund, and click the Refund button.
- WARNING: If you click Refund Offline, the refund will not be taken into account by the Lyra. You must then perform the refund manually via the Lyra Back Office.