Using the advanced risk assessment for manual validation
To use this feature, the merchant must:
- Opt for the Lyra offer that includes the Advanced risk assessment option.
- Enable a rule whose action modifies the transaction validation mode.
- Sign in to the OpenMage Back Office.
- Go to the Sales > Orders menu.
- When the risk module applies the rule for a transaction, the order status is set to To validate Payment.
- Search for the order and click View.
- Two buttons will appear: Validate Payment and Deny Payment.
In the order details view, you can cancel or validate the payment:
Validate the payment
Click Validate Payment:
- If you have opted for the Lyra offer with the Web Services option, the transaction status changes to Waiting for capture.
- If you have opted for the Lyra offer without the Web Services option, a message will inform you that the payment must be validated via the Lyra Back Office.
- The order status on OpenMage becomes Processing or Payment Review.
- The paid amount is updated.
Refuse the payment
Click Deny Payment:
- If you have opted for the Lyra offer with the Web Services option, the transaction status changes to Canceled.
- If you have opted for the Lyra offer without the Web Services option, a message will inform you that the payment must be performed via the Lyra Back Office.
- The order status changes to Canceled.
Here is a tip if you have opted for the Lyra offer without the Web Services option
If you enable the Instant Payment Notification URL on an operation coming from the Back Office, canceling or validating a payment in the Lyra Back Office will automatically update the order status in OpenMage.