Making a refund via Proximis
WARNING: Your shop must have the REST Web Services option activated to be allowed to perform a refund from your CMS.
There are 2 methods for performing a refund via the Proximis Back Office:
Via the Customer Service:
- Sign in to your Proximis Back Office.
- Click Customer Service.
- Go to Orders > Orders.
- Click the order to refund.
- Click the Cancel the order button.
- If you have not enabled automatic refund management, see the Manually validating a refund chapter. If you have configured the automatic refund, the refund will be done automatically.
From the Fulfillment center
- Sign in to your Proximis Back Office.
- Click Fulfillment Center.
- Search for the Orders to take into account section and click See the list.
- Search for the order to be refunded and click
. - Your modifications will automatically create a refund.
- If you have not enabled automatic refund management, see the Manually validating a refund chapter. If you have configured the automatic refund, the refund will be done automatically.