Canceling an order
WARNING: Your shop must have the REST Web Services option activated to be allowed to use this feature.
If you do not have this option, you will have to perform the operation from the Merchant Back Office.
In the Shopify Back Office, go to Orders and click on the desired ordercancel:
- Click Other actions > Cancel the order.
- Select Refund € XX.
- Click the Cancel the order button.
Lyra side:
- If the payment has already been captured in the bank, we will proceed to a refund.
- If the payment has not been captured in the bank and you wish to partly refund a payment, we will proceed to update the amount.
- If the payment has not been captured in the bank and you wish to refund the entire amount, we will proceed to cancel and the payment will never be captured in the bank.
