Setting up notifications in case of abandoned or canceled payments

The payment gateway can systematically notify the merchant website:

When the buyer abandons/cancels a payment - via the Cancel and return to shop button.
When the buyer has not completed the payment and the payment session has expired.
The maximum length of a payment session is 10 minutes.

To set up this notification:

Right-click Instant Payment Notification URL on cancellation.
Select Manage the rule.
Enter the E-mail address(es) to notify in case of failure.
To specify several e-mail addresses, separate them with a semi-colon.
Set up the parameters for Automatic retry in case of failure.
This option allows to automatically send notifications to the merchant website in case of failure (up to 4 times).
Enter the following URL in the fields URL to call in TEST mode and URL to call in PRODUCTION mode (Notification URL of the Hosted payment page V1, V2 section): the URL to copy is present in the module configuration (Notification URL).
The URL must resemble the one below:

https://www.your-domain.com/lyra/finalize

Replace your-domain.com with the domain name of your website.
Save the changes.
Once again, right-click Instant Payment Notification URL on cancellation.
Select Enable the rule.