New payment attempt (retry)

Some orders are not accepted simply because the Buyer makes a mistake when entering their card number. In this case, the payment is rejected, and very often the Buyer abandons their cart. This situation is detrimental for the Merchant as he or she loses the Buyer's order.

In case of rejected payment, the retry option allows the Merchant to immediately offer their client to redo the payment on the same page, which simplifies the Buyer's journey and significantly increases the conversion rate.

By default, the retry is set to "1", which means that the Buyer can make 2 payment attempts.

When the Buyer reaches the maximum number of authorized payment attempts, a message appears on the page to inform them about it and the fields can no longer be filled.

Le marchand peut aussi choisir de rediriger l'acheteur vers une page spécifique. Pour cela, dans les paramètres d'initialisation du Client JavaScript, il suffit de valoriser le champ kr-post-url-refused avec l'URL de la page de retour à la boutique souhaitée.

How to change the number of authorized payment attempts?

{
    "amount": 990,
    "currency": "EUR",
    "transactionOptions": {
        "cardOptions": {
        "retry": 1
    }
}