Viewing transaction details
Double-click a transaction to display its details.
In transaction details, there are as many tabs as the details transmitted in the form.
The presence of a red exclamation mark to the left of a tab name indicates that the reason of payment rejection is related to the information presented in that tab.
- Details
Displays the payment characteristics.
- Authentication
The name of the authentication tab varies depending on the authentication type:
- 3D Secure
- PayPal authentication
- American Express Safekey authentication
- etc.
- Buyer
Displays the buyer’s personal details.
- Event log
Provides the history of the operations made throughout the transaction process.
- Extra
Displays additional information that the merchant can send in his or her payment request.
- Shipping
This tab is available only if the merchant transmits the information about the shipping address to the payment gateway (required by certain payment methods).
- Shopping cart
This tab is available only if the merchant transmits the contents of the shopping cart to the payment gateway.
- Risk assessment
This tab is only available if the merchant has opted for Risk assessment.
- Advanced risk assessment
This tab is only available if the merchant has opted for Advanced risk assessment module.
Note:
In the event of a refusal, the tab is marked with a red exclamation mark.
- Multiple attempts
This tab is available only if the buyer has made several payment attempts. It provides a table with all the attempts.
The row in bold corresponds to the current transaction.
By double-clicking a row of the table, you can switch to the detailed summary of the corresponding payment attempt.
- Split payment
This tab lists the used payment methods.
The row in bold corresponds to the current transaction.
By double-clicking a row of the table, you can switch to the detailed summary of the corresponding payment attempt, paid with a different payment method.
- Installment payment
This tab is available only if the buyer has made an installment payment. It provides a table with all the installments.
The row in bold corresponds to the current transaction.
By double-clicking a row of the table, you can switch to the detailed summary of the corresponding installment.