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Obtaining help

Viewing online documentation

Looking for help? See our online documentation:

France

 https://payzen.io/en-EN/faq/sitemap.html

Spain

 https://payzen.io/es-ES/faq/sitemap.html

Europe

 https://payzen.io/en-EN/faq/sitemap.html

Latin America (except Brazil)

 https://payzen.io/lat/faq/sitemap.html

Brazil

 https://payzen.io/pt-BR/faq/sitemap.html

Getting in touch with technical support

For any technical inquiries or if you need any help, contact assistance.

Our services are available from Monday to Friday, from 09:00 a.m to 6:00 p.m..

In view of facilitating the processing of your requests, please have your shop ID ready (an 8-digit number).

This information is available in the “registration of your shop” e-mail or in the Merchant Back Office (Settings > Shop > Configuration).

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