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Transaction management

  • Canceling a transaction
  • Refunding a transaction via the Merchant Back Office
  • Analyzing a refused payment
  • Recovering a sale after a refused payment
  • Proof of a refused payment
  • Managing an expired transaction
  • Time difference observed in the Back Office
  • What is a chargeback?
  • When do chargebacks occur?
  • What to do in case of a chargeback?
  • Tracking a chargeback or responding to a request via the Merchant Back Office
  • Checking whether my claim has been accepted or rejected
  • Viewing statements and invoices
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