FAQ
- Logging in to the Back Office
- Transaction management
- Canceling a transaction
- Refunding a transaction via the Merchant Back Office
- Analyzing a refused payment
- Recovering a sale after a refused payment
- Proof of a refused payment
- Managing an expired transaction
- Time difference observed in the Back Office
- What is a chargeback?
- When do chargebacks occur?
- What to do in case of a chargeback?
- Tracking a chargeback or responding to a request via the Merchant Back Office
- Checking whether my claim has been accepted or rejected
- Viewing statements and invoices
- Shop settings
- Creating a custom notification rule
- Different types of notifications
- Receiving an e-mail in the event of a malfunction
- E-mail addresses contacted depending on the notifications
- Default notifications
- Changing the display language in Merchant Back Office
- Changing the time zone in the Merchant Back Office
- Obtaining help on the Merchant Back Office
- CMS
- Prestashop 1.5-8.x
- How to add another payment method?
- Viewing my version of CMS and module
- Making a refund via Prestashop
- Configuring the module in multi-shop mode
- Why doesn't an order come up from the CMS?
- Creating a payment via the Prestashop Back Office
- Some orders not appear in PrestaShop
- Managing the Prestashop order ID
- Displaying the logo of the payment method in PrestaShop 1.7
- Changing the logo of the payment method
- PrestaShop displays that the module is not verified during the installation
- The payment method is not clickable by the buyer
- Resolving my issue with embedded fields in Prestashop 1.6
- Changing the order in which the payment methods are displayed to the buyer
- Prestashop does not appears among the payment methods
- Personalizing the title of the payment method displayed to the buyer
- Some orders return with a few cent difference between them
- Error 22 - CUST_COUNTRY?
- Managing shipping to Corsica and overseas French territories
- Some fields of the billing address are invalid
- Displaying 500 errors in PrestaShop
- Creating a support ticket via a Prestashop order
- WooCommerce 2.x-8.x
- Integrating payment in installments
- Integrating payment by token
- Integrating Franfinance
- How to add another payment method?
- Making a refund via the WooCommerce
- Creating a payment via the WooCommerce Back Office
- Why doesn't an order come up from the CMS?
- Creating a support ticket via a WooCommerce order
- Viewing my CMS and module version
- How to cancel an ongoing subscription via WooCommerce Subscription?
- Changing the logo of the payment method displayed to the buyer
- Shopify
- Magento 2.x
- Viewing the CMS and module version
- Integrating payment in installments
- Integrating payment by token
- Integrating the buyer wallet
- Integrating payment by Gift Card
- Integrating Full CB
- Integrating Franfinance
- Integrating SEPA payment
- How to add another payment method?
- Making a payment from the Magento Back Office
- Making a refund via Magento
- Why doesn't an order come up from the CMS?
- Error type "current customer does not have an active cart"?
- Magento 1.4-1.9
- Why doesn't an order come up from the CMS?
- Viewing the CMS and module version
- Creating a payment via the Magento Back Office
- Full or partial refund via Magento
- Using risk assessment
- Using the advanced risk assessment for manual validation
- Raising an alert with the advanced risk assessment
- How to add another payment method?
- OpenMage 19-20
- How to add another payment method?
- Why doesn't an order come up from the CMS?
- Viewing my version of CMS and module
- Creating a payment via the OpenMage Back Office
- Perform a full or partial refund via OpenMage
- Validating a payment via OpenMage
- Using risk assessment
- Using advanced risk assessment for manual validation
- Dolibarr 11.x-12.x
- Ecwid
- GiveWP 2.x
- Wix
- Prestashop 1.5-8.x
- 3D Secure
- What is 3D Secure?
- Functioning of 3D Secure
- Benefits and possibilities of 3D Secure
- Increasing the Frictionless rate
- Is authentication systematic in the customer journey?
- Types of transactions concerned by 3D Secure
- Benefiting from exemptions from strong authentication for my clients.
- Making sure that the 3D Secure version is enabled for my contract
- Mobile application
- Download the mobile application
- Use of the application payment orders
- Login
- Creating and sending a payment order
- Share and follow
- Settings
- Shifting to PRODUCTION mode via the mobile application
- Changing the language in the application
- Changing the language used in the e-mail when creating the payment
- Personalize my order creation path
- Choosing the type of payment order to generate
- What is the express mode?
- Changing the shop via the application
- Others
- How to optimize the management and follow-up of my payment orders?
- Can I change the amount of an already created payment order?
- Can I change the expiration date of the payment order?
- Canceling a payment order
- Duplicating a payment order
- Viewing the order payment details
- How long do payment orders remain visible?
- What should I do if my smartphone is lost or stolen?
- Do you need any help?
- SFTP server
- Lyra SMS
- Miscellaneous
